Last Updated: August 15, 2025

This Privacy Policy explains how we collect, use, and protect personal information when you visit cbstrinidad.com or use our services.

1) Who We Are

Computer Business Specialist
4 Quamina Street, St. James, Port of Spain, Trinidad
📧 info@cbstrinidad.com
📞 +1‑868‑726‑1368 / +1‑868‑620‑4971

2) What We Collect

We collect information you provide and data generated by your use of our site/services:

Contact Information: first name, email address, phone number, and your message when you submit the contact form or request a quote.
Service & Repair Information: device details, serial numbers, fault descriptions, photos/videos you share, and diagnostic logs created during service.
Commercial Records: invoices, payments, delivery/service addresses, and communications.
Usage & Technical Data: IP address, browser type, device identifiers, and basic server logs captured by our hosting provider for security and performance.
Cookies: see the Cookie Notice below.

We do not intentionally collect sensitive personal data via the website.

3) How We Use Your Information

To respond to inquiries, provide quotes, and deliver services you request.
To schedule, perform, and document repairs or on‑site visits.
To issue invoices, process payments, and manage accounts.
To maintain site security (fraud prevention, debugging) and improve the site.
To comply with applicable laws and enforce our terms.

4) Legal Bases

Depending on the context, we rely on one or more of the following:

Contract: to provide the services you request.
Legitimate Interests: to secure our systems, manage operations, and improve services (balanced against your rights).
Consent: for optional communications or non‑essential cookies (where used). You can withdraw consent at any time.

5) Sharing & International Transfers

We share data only as needed to run our business:

Service Providers: web hosting (including Hostinger), email and productivity tools, payment processors, and courier/logistics partners. These providers process data on our instructions.
Legal/Compliance: to comply with law, enforce agreements, or protect rights, safety, and property. Your data may be stored on servers outside Trinidad and Tobago. We take reasonable steps to ensure appropriate protections are in place.

6) Data Retention

Contact/quote records: up to 24 months after last interaction, unless needed longer for legal/accounting purposes.
Service and repair records: up to 7 years to meet business and warranty documentation needs.
Server logs: typically up to 12 months (or as set by our hosting provider for security). We will keep data longer only if required by law or to establish/defend legal claims.

7) Your Rights

Subject to local law, you may:

Request access to the personal data we hold about you.
Ask for corrections of inaccurate data.
Request deletion where we have no ongoing legal/business need.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent. To exercise these rights, contact info@cbstrinidad.com. We may need to verify your identity before acting on your request.

8) Security

We use reasonable technical and organizational measures (e.g., TLS encryption, access controls, limited retention) to protect personal data. No system is 100% secure, but we work to prevent unauthorized access, use, or disclosure.

9) Children

Our site and services are intended for general audiences and not directed to children under 13. If you believe a child provided personal data, contact us and we will delete it where required.

10) Third‑Party Content & Links

Our site may include embedded content or links to third‑party websites (e.g., social media, maps). Interacting with such content is subject to those third parties’ privacy policies. We are not responsible for their practices.

11) Stock Images & Attribution

We use stock photos and graphics sourced via Hostinger’s free image library (which may include images from providers such as Unsplash or Pexels) under their respective licenses. We do not claim ownership of those assets. If you believe an image on our site infringes your rights, please contact us to review and, where appropriate, remove it.

12) Communications

We may send service‑related messages (e.g., appointment updates, invoices). We send marketing messages only with your consent or as permitted by law. You can opt out at any time.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new “Last Updated” date.

14) Contact

Questions or requests? Email info@cbstrinidad.com or call +1‑868‑726‑1368.

Cookie Notice (Summary)

Essential cookies: used to operate security features and basic site functions.
Analytics/marketing cookies: not currently used. If we add these in the future, we will update this notice and request consent where required.
You can set your browser to refuse or delete cookies. Doing so may affect some site features.